Reference

Terms and Conditions That Govern Your f18 Account

These terms set out what you agree to when you open and use an f18 account — covering deposits via bKash, Nagad, and Rocket, withdrawal requests, account conduct, and what happens if something goes wrong.

Applies to all account holdersCovers bKash, Nagad, Rocket paymentsEligibility by local law and regionUpdated terms take effect on notice
f18 Terms and Conditions That Govern Your f18 Account
TERMS CONTACT

How to Reach Us About These Terms

Questions about what these terms mean for your account, a specific payment rule, or an eligibility concern? Our support team handles terms-related queries through three channels. Response times vary by channel; for urgent account or payment holds, live chat is the fastest path.

Live Chat Open live chat from any page on f18. Best for urgent questions about a suspended account, a payment hold, or a terms clarification you need answered quickly.
Email Support Send a detailed query to our support address for non-urgent terms questions — account eligibility, withdrawal conditions, or written confirmation of a policy point.
Account Help Centre The help centre covers common terms questions — bKash deposit rules, withdrawal verification steps, and what triggers an account review. Check here first.
HOW WE OPERATE

How f18 Handles Your Account Under These Terms

These four areas cover the operational commitments behind the terms — how we verify accounts, manage payment records, secure your login, and handle requests to change or close your account.

Account Verification

When a withdrawal is requested, we may ask you to confirm identity. This step matches your account details to the bKash, Nagad, or Rocket number on file before funds are released.

Payment Records

Every deposit and withdrawal is logged against your account. If a bKash or Nagad transfer is disputed, we pull the transaction record and work with you to resolve it through support.

Login Security

Account access is protected by OTP verification on each login. If you lose access to the mobile number linked to your account, contact support with your registered details to begin recovery.

Account Changes and Closure

To update your registered mobile wallet number or close your account, submit a request via live chat or email. We process these in the order received and confirm by the same channel.

Common Questions About These Terms

These questions come up most often when account holders read through the terms for the first time. If your question is not answered here, live chat or email support can clarify any specific point.

Yes. The same name-match and verification rules apply whether you deposit via bKash, Nagad, or Rocket. Third-party wallet transfers are held until identity is confirmed.

Depending on the breach, we may suspend access, hold pending withdrawals, or close the account. We will notify you through your registered contact details and explain the reason.

No. These terms permit one account per person. If duplicate accounts are found, both may be suspended and balances reviewed. Contact support if you think a duplicate was created in error.

We post a notice on the site when terms are updated. Continuing to use your account after the notice date means you accept the revised terms. Check this page when you receive a notice.

Access and eligibility depend on your local law and the regions where f18 operates. We do not accept accounts from regions where online wagering is not permitted under local law.

Send a request via email support with your registered account details. We will confirm receipt and provide the relevant records through the same channel within a reasonable period.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.