Reference

What You Need to Know Before You Play

Your access to f18 depends on the laws that apply in your location and whether your region is eligible. Read these terms carefully — they set out who can open an account, what rules govern it, and how we handle disputes.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh-applicable termsWallet use conditions: bKash, Nagad, Rocket
f18 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, want to raise a dispute, or need to request a data change under our terms, our support team handles these directly. You can reach us through live chat, email, or our account help line. Legal requests are logged and responded to in writing so there is a clear record.

Live Chat Open the chat window from any page in your account dashboard. Legal and eligibility queries are flagged to the appropriate team and handled with a written response.
Email Support Send your legal query or account dispute to our support email. Include your registered account name and wallet reference — bKash, Nagad, or Rocket — so we can locate your records quickly.
Account Help Centre Log in and navigate to Account Settings, then select Help. From there you can submit a formal legal request, including data access or account closure, directly tied to your verified profile.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

We collect only what we need to run your account and process payments through bKash, Nagad, or Rocket. Your data is not sold or shared with third parties outside the scope of payment processing and regulatory requirements. Here is how each part of your account is protected.

Data Retention

We keep account data for as long as your account is active and for a defined period after closure, as required by our operating terms. You may request a summary of what we hold.

Cookie Use

Cookies track session activity and help us keep your login secure across mobile and desktop. You can manage cookie preferences from your browser settings at any time.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately through the live chat or account help path.

Requesting Changes

To correct, update or delete personal data, submit a written request via email or through Account Settings. We aim to respond within a reasonable window and confirm in writing.

Common Questions About f18 Legal Terms

These answers cover what local players ask most about account eligibility, data rights and the rules that govern use of f18 in Bangladesh and other eligible regions.

No. Access to f18 depends on your local law and whether your region is eligible. It is your responsibility to confirm this before registering or making any deposit.

No. Using bKash, Nagad or Rocket to deposit only processes the payment. Legal eligibility depends on your jurisdiction, not your choice of wallet.

Your account may be suspended and your balance held for review. We reserve the right to reverse transactions made in breach of eligibility conditions while investigation is ongoing.

Submit a written request by email or through Account Settings under Help. Include your registered name and wallet reference so we can locate your file and confirm the response in writing.

We update the terms whenever regulatory or operational changes require it. The version displayed on this page is always current. Check back if you have not reviewed them recently.

Disputes are handled by our support team. Raise the matter via live chat or email with your account details. Legal matters are logged and answered in writing for your records.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.