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How f18 Handles Your Personal Information

This page tells you exactly what data f18 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and what we do with it.

Account data collected at registrationbKash, Nagad, Rocket payment data handled securelyNo data sold to third partiesSSL encryption on all account pagesData access requests accepted via support

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What We Collect and Why We Hold It

f18 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with f18, we collect the information needed to run that account — your name, contact details, and the payment method you choose, whether that is bKash, Nagad or Rocket. When you make a deposit or withdrawal, we record the transaction reference

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tied to your wallet, not the full wallet credentials themselves. We use this data to process your transactions, verify your account identity, and respond to any support queries you raise. We also collect device and session data — browser type, IP address, and pages visited —
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to keep our platform secure and to understand how people navigate the site. We do not sell, rent or share your personal data with unrelated third parties. Where we work with third-party payment processors to route your bKash, Nagad or Rocket transaction, those processors are bound
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by their own data agreements and handle only what is necessary to complete the transfer. We retain your account data for as long as your account is active and for the period required under applicable rules. If you close your account, we follow a defined retention
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schedule before deletion. Our full policy applies to all regions where access is permitted under local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply SSL encryption across every page where account or payment data moves — login, deposit, withdrawal and account settings. Our access controls mean only authorised internal roles can view account-level records, and those views are logged. If you notice any suspicious activity on your account, contact support immediately via live chat so we can investigate and, if needed, lock the account while the review is under way.

Encryption in Transit

Every page that handles your login credentials, bKash reference or account balance uses SSL encryption. Data moves between your device and our servers in an encrypted channel, not in plain text.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand site navigation. You can adjust cookie preferences in your browser settings; blocking cookies may affect how account pages load.

Data Retention Schedule

Active account data is held for as long as your account remains open. After closure, we retain records only for the period required under applicable rules, then delete them from live systems.

Access and Correction Rights

You can request a copy of your stored data or ask us to correct an error at any time. Submit the request through live chat or email with your account details and we will handle it from there.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being used, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to all data-related queries within a reasonable timeframe — the more detail you include in your message, the faster we can locate and address your specific account record.

Live Chat Start a live chat session from any page on f18. Have your registered account details ready so we can verify and pull your data record quickly.

Email Support Send your data request or privacy concern to our support email. Include your account username and the wallet type you use — bKash, Nagad or Rocket — to speed up verification.

Account Help Page Log into your f18 account and navigate to Account Settings, then Contact Support, to submit a data query directly tied to your verified account session.

Common Questions About Your Privacy on f18

These are the questions we hear most often about data, account privacy and how we handle payment information. If your question is not covered here, our support team is available via live chat or email to help with any specific account concern.

We collect your name, contact details and your chosen payment method — bKash, Nagad or Rocket. We also log device and session data to keep your account secure and to verify identity when needed.

We do not sell or share your data with unrelated third parties. Payment processors handling your bKash, Nagad or Rocket transactions receive only the minimum data needed to complete the transfer.

We store transaction references tied to your wallet, not your full wallet credentials or PIN. Payment routing is handled by processors under their own data agreements, and those records are encrypted at rest.

Yes. Contact our support team via live chat or email with your account username and we will compile and send you a copy of your stored data within a reasonable timeframe.

When you close your account, we move to a defined retention schedule. Data is kept only for the period required under applicable rules and then deleted from our live systems.

This policy applies to all accounts on f18. However, access to our services depends on your local law and eligible regions. Please check whether use is permitted in your location before opening an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoCrash Thunder

How f18 Handles Your Personal Information

How We Protect and Manage Your Account Data

Encryption in Transit

Cookie Use

Data Retention Schedule

Access and Correction Rights

How to Reach Us About Your Data

Common Questions About Your Privacy on f18

01 What personal data does f18 collect when I open an account?

02 Does f18 share my data with third parties?

03 How is my bKash or Nagad payment information stored?

04 Can I request a copy of all the data f18 holds on me?

05 What happens to my data if I close my account?

06 Does this privacy policy apply if I access f18 from Bangladesh?

Privacy Policy

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